For Customers: Dissatisfaction

A customer can return the product only to a direct seller from whom they purchased, along with the original customer receipt, within a period of one week from the date of purchase, and get refunded, within the time frame. The distributor can deduct the courier charges and GST while refunding to the customer, except in the case of manufacturing defect. A distributor should obtain an email from the customer, marking a CC to Compliance that the customer will not claim for any returns in the future if they buy again. The distributors can return the product to the company along with the customer receipt within 7 days from the date on which the products returned, and get the same exchanged. To get it exchanged the distributor has to pay the GST and courier charges to the company which has been collected from the customer and handover the product to any of the stores of Ne-organics

For Distributors

A distributor can return the product and get refunded, provided the product is in saleable condition. A distributor can return up to a maximum of 2000 DV. The product must have a minimum of four months validity to the date of expiry. The refund shall cause the distributor termination of their ID with all pending benefits. The refund shall be initiated after the deduction of Retail Profit that is paid to the distributor, GST charges, courier charges, and INR 500/- per unit as the processing fee. Not applicable for Franchisee. However, damaged products received on delivery may be replaced as per the accepted procedure. No Exchange is applicable once order is placed.